Privacy Policy

Who we are

SO1 Roofing is a roofing contractor based at 890 Pittwater Road, Dee Why NSW 2099. ABN 47 693 217 444. NSW Licence 392381C.

You can contact us about privacy at admin@so1roofing.com.au or 0474 545 000.

What we collect

When you submit a quote request or contact us, we may collect your name, phone number, email address, suburb, property address, service type, roof access details, notes, photos or other information you choose to provide.

We may also keep records of calls, emails, quotes, inspections, project communications, invoices, warranty information and feedback.

How we collect it

We usually collect information directly from you through the website quote form, phone calls, emails, SMS, site inspections and in-person conversations.

Website quote forms are delivered to us through Web3Forms, which processes the form submission so we can receive and respond to your enquiry.

Why we use it

We use personal information to respond to enquiries, arrange inspections, prepare quotes, provide roofing and gutter services, manage bookings, send project updates, issue invoices, handle warranties and improve our services.

We may also use your information for reasonable business administration, safety, insurance, record-keeping and legal compliance.

Who we share it with

We do not sell your personal information. We may share information with service providers who help us run the business, such as website form processors, email providers, accountants, insurers, payment providers, suppliers, subcontractors or professional advisers.

We may disclose information where required by law, to protect safety, or to respond to a dispute, insurance matter or lawful request.

Projects shown on the website

We show project information to demonstrate our work. We avoid publishing customer names, private contact details or exact residential addresses unless we have permission or the information is already public and appropriate to use.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet transmission or email system is completely secure, so please avoid sending highly sensitive information unless we ask for it.

We keep information for as long as reasonably needed for the purpose it was collected, including customer service, warranty, accounting, insurance and legal record-keeping.

Access, correction and complaints

You can ask us to access or correct personal information we hold about you. We may need to verify your identity before responding.

If you have a privacy concern, contact us first and we will try to resolve it promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

Changes

We may update this policy when our website, services or information-handling practices change. The latest version will be published on this page.